Building and restoring trust


Building trust pic 10

We work on initiatives that build or restore trust. This is about all corners of society having belief, confidence and hope in each other collectively to either solve problems, or pursue a shared future.



To rebuild trust and restore faith in the system, institutions must step outside of their traditional roles and work toward a new, more integrated operating model that puts people — and the addressing of their fears — at the centre of everything they do.

Edelman Trust Baromter 2017



We know that communities and citizens want desperately to trust their institutions, and that institutions and governments cannot survive without the trust of communities and citizens. We are worried about the state of trust.

We recognise the challenges being faced by communities and citizens. As our lives become more complex, and our resources become more finite, we are seeing more and more people lives become harder, more complex and more stressful.

This is not helped by what is perceived as being ‘short term’ decision making, particularly from governments and politicians. Every week we see political pressure mounting on our politicians to fix big issues with immediacy and urgency. What this means is that we are now seeing reactionary decision making done involving fewer and fewer people – those with special access to the right people at the right time. We think this is a huge problem. It is excluding people, but more concerning, it is not tapping into the broad perspectives, knowledge and experiences needed to make lasting improvements.

Coming together in a genuine, collaborative way to recognise problems, scope out possible solutions and commit to work together to improve our lives is what we focus on with the work we do.

We are specialists in helping people come together to consider complex issues and make lasting decisions. We help to build or restore trust through being open, collaborative, respectful, independent, focussing on process (not topics) and using all our skills to support great conversations.





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